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Design in Practice
Design in Practice
Customer Education Strategy [Product Enablement]
Customer Education Strategy [Product Enablement]
At Clutch, I designed and am currently helping scale a customer education program that supports product adoption, implementation, and long-term customer success. This work includes self-paced learning, live enablement for key partners, partner training & consultation, and new revenue models that make education a strategic business function rather than a support resource.
Atlas: Building a Living Product Knowledge System [Systems Thinking]
Atlas: Building a Living Product Knowledge System [Systems Thinking]
In April 2026, I ideated and built, alongside my team and a team of amazing engineers, an interactive internal roadmap that uses AI to keep product knowledge, release information, and enablement resources current and connected for all our hard-working internal teams.
In April 2026, I ideated and built, alongside my team and a team of amazing engineers, an interactive internal roadmap that uses AI to keep product knowledge, release information, and enablement resources current and connected for all our hard-working internal teams.
Scaling a Video Development Pipeline [Cross-Functional Leadership]
Scaling a Video Development Pipeline [Cross-Functional Leadership]
At iDesign, I led the redesign of a fragmented video production process into a scalable system that improved quality, speed-of-delivery, consistency, and collaboration. The project required aligning designers, video technicians, subject matter experts, and stakeholders around shared workflows, production standards, and the why behind exceptional video design.
Press Pause - Words and Art for the Future [Creative Direction]
Press Pause - Words and Art for the Future [Creative Direction]
In 2016, I founded Press Pause Press, an independent literary nonprofit dedicated to protecting time and space for meaningful creative work. The organization brings together publishing, design, programming, fundraising, branding, and community building to support writers and artists through authentic human connection. The project has recently taken on a physical form at Flying Fox Farm in Jacksonville, North Carolina.
Flying Foundry: Designing An Art Community & Word Studio [Product Design]
Flying Foundry: Designing An Art Community & Word Studio [Product Design]
The Flying Foundry, connected to my work with Press Pause, is an evolving concept for a creative learning studio that blends writing, AI as a brainstorm partner, storytelling, and hands-on making. This work explores how physical spaces, digital tools, and thoughtful curriculum can create deeper, more connected learning experiences and creative growth.
Collections
Collections
Human-Centered Learning Design [Instructional Design]
Human-Centered Learning Design [Instructional Design]
A collection of learning experiences spanning enterprise software, graduate education, higher education, and K–12. Every project begins with the same question: How do we make learning feel intuitive, engaging, and genuinely human?
AI-Generated Interactive Learning, Human by Design [AI & Innovation]
AI-Generated Interactive Learning, Human by Design [AI & Innovation]
An exploration of AI as a creative partner—not a replacement for thoughtful instructional design. These projects combine AI-assisted development with intentional learning design, storytelling, and visual communication to create interactive experiences that remain deeply human.
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